The crux of Management: It is the belief that a team of people can achieve more than a single person going at it alone. It is the realization that you don’t have to do everything yourself, be the best at everything yourself, or even know how to do everything yourself. Your job, as a manager, is to get better outcomes from a group of people working together. It’s from this simple definition that everything else flows.
THE ONE THING YOU SHOULDN’T TOLERATE ON YOUR TEAM: Stanford professor Robert I. Sutton described this phenomenon in his now-famous book The No Asshole Rule. He defines an asshole as someone who makes other people feel worse about themselves or who specifically targets people less powerful than him or her.
GIVING PEOPLE BIG PROBLEMS IS A SIGN OF TRUST – It’s an error in assuming that nobody wants to take on hard problems. In fact, the most talented employees aren’t looking for special treatment or “easy” projects. They want to be challenged. There is no greater sign of trust than handing your report an intricately tangled knot that you believe she can pull apart, even if you’re not sure how.